EXCHANGES AND RETURNS

All returns are subject to the terms and conditions of sale as well as the terms and conditions of returns and exchanges that were accepted by the customer when placing their order.

Our customers have a period of 14 days from receipt of the goods to exercise their right of withdrawal without having to justify their decision or pay any penalties, except for the cost of returning the goods.

Customers may notify us of their wish to exercise their right of withdrawal either by e-mail to the following address: contact@jeans-industry.fr or by post to the following address:

SAS MIKA

1 CHEMIN DE LA BOUCHEYRE

43 000 LE PUY EN VELAY

FRANCE

Products that are the subject of a retraction must be returned within 14 days following notification by the customer of his/her decision to retract.

The cost of returning Products returned by the Customer following his/her decision to cancel shall be borne exclusively by the Customer.

The products must be returned to the following address

SAS MIKA
1 CHEMIN DE LA BOUCHEYRE

43 000 LE PUY EN VELAY

Returned items must be accompanied by all accessories. Within the framework of this right of retraction, returned products that prove to be incomplete, damaged, soiled or washed will be refused reimbursement or a discount will be applied to the amount of the reimbursement. If the conditions necessary for the return are met, the order will be refunded to the buyer within a maximum of 7 working days from the date of receipt by Jeans-industry of the parcel, the cost of return being borne by the customer. The costs and risks associated with the return are the responsibility of the buyer. Consequently, it is the buyer's responsibility to keep all proof of this return. We therefore advise each customer concerned by the return of an item to send the items by registered post or colissimo or by any other means justifying the return of the parcel. These proofs of dispatch must include the following information: recipient's address, date of dispatch and parcel number. (If the products delivered are not those ordered by the customer, and this error has been made by our services, the return costs are the responsibility of Jeans-industry.com in this case the customer must request a pre-stamped label via the contact us section).

Once the item(s) have been received, and if the returned parcel meets the return conditions, the parcel will be processed within 48 working hours.

If you require any further information, please contact us by email at: contact@jeans-industry.fr