Terms and conditions of sale

Our terms and conditions of sale are detailed in the following 10 articles:

Article 1: Application of Terms and Conditions

All orders made on the Jeans-Industry.fr site shall only be processed after the customer accepts the terms and conditions. Jeans-Industry reserves the right to change or alter these terms and conditions. In the event of modifications, they shall apply to all orders according to the terms and conditions in application on the day of the order.

Article 2: Products, availability and special offers

Jeans-Industry sells ready-to-wear fashion and accessories for men and women. Prices are in euros and inclusive of tax. Our products all have an item card that gives a description. This description is as accurate as possible, but if, despite our precautions, one or more errors are made, we cannot be held responsible.  Offers are valid as they appear on the site and until stocks are exhausted. Stock statuses are updated after every order, i.e. 24/7. If a customer orders a product that is unavailable on Jeans-Industry, the site undertakes to inform the customer by e-mail or by telephone. If the customer is debited for an order where one or more products are unavailable, the site undertakes to refund the customer within seven business days of ordering. If a product is out of stock on an order consisting of several products, the site shall send the rest of the order and undertakes to pay a refund for the missing product(s) within seven days.

Article 3: Order

All orders made on the site are subject to the acceptance of these terms and conditions. To make an order, you must provide your full identity (surname, first name, e-mail address, postal address, post code) and create a customer account on our site. All orders are made on the jeans-industry.fr site. Orders are made on-line. Customers can contact us on our hotline for more information during opening times, from Monday to Saturday 10 am to 7 pm or by e-mail to jeansindustr43@gmail.com. After placing your order, you will receive an e-mail confirming your order.

Article 4: Price

All prices shown on Jeans-Industry are in euros and are inclusive of taxes. You must keep your invoice in case you need to make an exchange or request a refund.

Article 5: Dispatch and delivery

Jeans-Industry undertakes to deliver the items ordered on www.jeans-industry.fr within the stated timeframe, given in business days and shown in the order summary. The delivery timeframe is effective from receipt of payment. Concerning products that are temporarily unavailable, the customer will receive an e-mail informing them of the item’s dispatch and of the waiting time.

Article 6: Invoicing

For each order, an invoice is created on the day the products are sent.

Article 7: Payment methods

The following means of payment are accepted:

1. Bank card : At the time of payment, the customer is automatically directed to our bank's secure server. The customer can then enter their card number securely: the number is encrypted before being sent to our bank's server. The https (hyper text transfer protocol secured) address in the browser confirms data encryption.

2. Paypal : The customer connects to their Paypal account using their login and password. The Paypal account will be debited according to the payment conditions defined in the Paypal account.

Article 8: Product returns

Our customers have a period of 14 days from receipt of the goods to exercise their right of withdrawal without having to justify their decision or pay any penalties, except for the cost of returning the goods.

Customers may notify us of their wish to exercise their right of withdrawal either by e-mail to the following address: contact@jeans-industry.fr or by post to the following address:

SAS MIKA

1 CHEMIN DE LA BOUCHEYRE

43 000 LE PUY EN VELAY

FRANCE

Products that are the subject of a retraction must be returned within 14 days following notification by the customer of his/her decision to retract.

The cost of returning Products returned by the Customer following his/her decision to cancel shall be borne exclusively by the Customer.

The products must be returned to the following address

SAS MIKA
1 CHEMIN DE LA BOUCHEYRE

43 000 LE PUY EN VELAY

Returned items must be accompanied by all accessories. Within the framework of this right of retraction, returned products that prove to be incomplete, damaged, soiled or washed will be refused reimbursement or a discount will be applied to the amount of the reimbursement. If the conditions necessary for the return are met, the order will be refunded to the buyer within a maximum of 7 working days from the date of receipt by Jeans-industry of the parcel, the cost of return being borne by the customer. The costs and risks associated with the return are the responsibility of the buyer. Consequently, it is the buyer's responsibility to keep all proof of this return. We therefore advise each customer concerned by the return of an item to send the items by registered post or by any other means justifying the return of the parcel. These proofs of dispatch must include the following information: recipient's address, date of dispatch and parcel number. (If the products delivered are not those ordered by the customer, and this error has been made by our services, the return costs are the responsibility of Jeans-industry.com in this case the customer must request a pre-stamped label via the contact us section).

Once the item(s) have been received, and if the returned parcel meets the return conditions, the parcel will be processed within 48 working hours.

Article 9: Limit of liability

Jeans-industry.com has an obligation of due care to the customer. However, any external intrusion (computer virus, etc.) originating from a disturbance to the service will not engage our site's liability. Consequently, no compensation can be claimed by the customer.

Article 10: Disputes

We are bound to our customers by French law only.